Epathao Terms of Use

Last modified: October 10, 2020

Welcome to Epathao.com. 

Epathao.com provides website features and other products and services to you when you visit or shop at epthao.com.

By using Epathao Services, you agree to these conditions. Please read them carefully.

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. In these Terms, references to “you”, “User” shall mean the user end, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Epathao Web Services Limited, its franchisor, affiliates and partners.

Introduction

The domain name www.epathao.com (referred to as “Website”) is owned by Epathao Limited.

By accessing this Site, you confirm your understanding of the Terms of Use. If you do not agree to these Terms, you shall not use this website. The Site reserves the right to change, modify, add, or remove portions of these Terms at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms of Use regularly for updates. Your continued use of the Site following the posting of changes to these Terms of Use constitutes your acceptance of those changes.

Services

Epathao.com provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase books from various publishers.(Collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. Upon placing an order, Epthao.com shall ship the product to you and you shall be responsible for its payment.

User Account, Password, and Security

You will receive a password and account designation upon completing the Website’s registration process. You shall be responsible for maintaining the confidentiality of your account & its password as well as all the transactions/requests done/received under your password or account. You agree to (a) immediately notify Epathao.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Epathao.com shall not be liable for any loss or damage arising from your failure to comply with the T&C.

User Conduct and Rules

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others
  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents.
  • Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.
  • Conduct or forward surveys, contests, pyramid schemes or chain letters
  • Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner
  • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded
  • Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service
  • Violate any applicable laws or regulations for the time being in force in or outside Bangladesh; and
  • Violate abuse, unethically manipulate or exploit any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

Happy Return & Replacement Policy

It’s a rare case for epathao where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and epathao, So, for further ensuring and encouraging this “Bond of Trust” epathao.com brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case epathao will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”.


If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

  • It is within 03 Days from the delivery date.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  • Refund/ replacement for products are subject to inspection and checking by epathao team.
  • Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

Reasons for returns & replacement:

  • If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.

  • Please note that some products are not eligible for a return if the product is “No longer needed”.
  • You have to claim the return of the product within 3days. Sorry, a return isn’t possible after the 3 days limit. You can reach our team for further questions 24/7under epathao121@gmail.com
  • Please note that Epathao.com is not obligated to refund the user’s money what he/she paid until the product status changed to “Returned”.

How to return:

  • Contact Epathao Customer Care team by calling +880 17 00 92 82 71 or by emailing epathao121@gmail.com within 03 days after receiving your order.
  • Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

  • The refund will be processed after we have completed evaluating your return.
  • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
  • For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
  • If online payment is made once more due to technical error, payment refund will be made.
  • You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at epathao121@gmail.com and we shall investigate.

Order Cancellation

You can cancel an order before the product has been shipped, by contacting our customer care team at +880 17 00 92 82 71.

If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.

Term and Policy updates

We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

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